Privacy Policy
This store and website, along with all associated information, material, features, tools, products, and services, are run by Dew Pollen Nigeria Ltd. to give you, the consumer, a carefully chosen purchasing experience (the “Services”). This Privacy Policy explains how we gather, use, and disclose your personal information.
This Privacy Policy should be carefully read. By utilizing and gaining access to any of the Services, you attest that you have read this Privacy Policy and are aware of how your information is collected, used, and disclosed.
Personal Data we gather or Handle
Personal Data We Gather or Handle
When we talk about “personal data,” we mean data that can be used to identify you or another individual. Information that is gathered anonymously or that has been anonymous so that it cannot be used to identify you or be reasonably connected to you is not considered personal information. Depending on how you use the Services, where you live, and as allowed or mandated by applicable legislation, we may gather or handle the following categories of personal information, including inferences made from this information:
Contact information :
Your name, address, phone number, email address, billing address, and shipping address.
Financial data:
Credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment information.Account information:
Your username, password, security questions, preferences, and settingsTransaction details:
Products you examine, add to your wishlist, put in your cart, buy, return, exchange, or cancel, as well as your previous purchases.
Information exchanges with us:
Such as the details you provide when contacting us with a customer service question.
Device information:
Includes details about your IP address, browser, network connection, device, and other distinctive identifiers.
Usage information:
Information about how and when you engage with or navigate the Services.
Sources of Personal Information
The following sources may provide us with personal data:
Directly from you, such as when you register, visit or utilize the Services, interact with us, or give us your personal data in any other way;
Automatically through the Services, including from your device when you visit our websites or use our goods or services, as well as through the use of cookies and related technologies;
From our service providers, including when we hire them to enable specific technologies and when they gather or handle your personal data on our behalf;
from third parties or our partners.
How Your Personal Data Is Used
We may use your personal information for the following purposes, depending on how you engage with us or which of the services you use:
Offer, customize, and enhance the services: We use your personal information to provide you with the services, such as carrying out our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, setting up shipping, facilitating returns and exchanges, and allowing you to post reviews.
Advertising and marketing: We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, as well as displaying online ads for goods and services on the Services or other websites, including based on things you’ve already bought, added to your cart, and engaged in other activities on the Services.
Fraud prevention and security: We utilize your personal information to safeguard our services, protect public safety, identify, investigate, or take action against potential fraudulent, unlawful, unsafe, or harmful conduct, authenticate your account, and offer a secure payment and shopping experience. It is strongly advised that you keep your password, username, and any access information private.
Communicating with you: We use your personal data to support you as a client, respond to you, deliver efficient services, and uphold our commercial connection with you.
Legal justifications. We use your personal information to enforce or look into possible violations of our terms or policies, to comply with applicable laws or respond to legitimate legal processes, such as requests from government agencies or law enforcement, to investigate or take part in civil discovery, potential or actual litigation, or other adversarial legal proceedings.
Children’s Information
We do not knowingly gather any personal data about children under the age of majority in your jurisdiction, and the services are not meant for use by minors. If you are the parent or legal guardian of a child who has given us their personal information, you can request that it be removed by contacting us using the information provided below.We do not really know that we “share” or “sell” (as those words are defined in relevant legislation) the personal information of people under the age of sixteen as of the Effective Date of this Privacy Policy.
Data Retention and Security
Please be advised that we cannot promise “perfect security” and that no security mechanism is flawless or unbreakable. Additionally, the security of any information you submit us may be compromised during transmission. We advise against sending us private or sensitive information over unprotected channels.
The length of time we keep personal data depends on a number of variables, including whether we need it to keep your account up to date, provide you with services, fulfill legal requirements, settle disputes, or enforce any relevant contracts and rules.
Your choices and Rights
You may have some or all of the following rights about your personal information, depending on where you live. These rights, however, are not unrestricted, may only be applicable in specific situations, and in some situations, we may reject your request in accordance with the law.
The right to know and access: You might be able to ask for access to the personal data we have about you.
The right to delete: You may be able to ask us to delete any personal data we have about you.
The right to make corrections: You might be able to ask us to update any inaccurate personal data we hold about you.
The right of portability: In some situations and with some exceptions, you may be entitled to a copy of the personal information we have about you and to ask that it be transferred to a third party.
Controlling Preferences for Communication: You can choose not to receive promotional emails from us at any time by utilizing the unsubscribe link that appears in our emails. Even if you choose not to receive promotional emails, we might nevertheless send you communications regarding your account or past purchases.
If you use any of these rights, we won’t treat you unfairly. As allowed or mandated by applicable legislation, we might need to confirm your identity before we can handle your requests. You may appoint an authorized agent to submit requests on your behalf in order to exercise your rights in compliance with applicable legislation. We will need verification from the agent that you have given them permission to act on your behalf before approving such a request, and we might also need you to personally confirm your identification. As required by applicable law, we will promptly respond to your request.
Complaints
Please use the contact information on the contact page to get in touch with us if you have any concerns about how we handle your personal data.
Modifications to This Privacy Statement
This Privacy Policy may be updated from time to time for operational, legal, or regulatory reasons, as well as to reflect modifications to our practices. As required by relevant legislation, we shall amend the “Last updated” date, post the updated Privacy Policy on this website, and give notice.